The Glue Talk Blog
Designing online packaging for reverse logistics
Returned goods is a critical topic for online retailers globally. The return rate of online shopping sites varies depending on the types of products. In 2017, the number of online buyers worldwide was 1.66 billion. By 2021, it’s estimated that number will rise to over 2 billion.
A number of e-retailers, online shopping insurance contracts laws in different countries guarantee online shoppers the right to return defective, damaged or undesired products during a given period in an effort to improve the customer experience. And, customers frequently take advantage of this convenience. For example, online shopping for fashion articles – clothing, shoes, accessories and jewelry – are returned at high rates for a variety of reasons, including ordering more than one of the same item to compare sizes and color choices.
Shipping boxes need to be reusable and practical to return goods undamaged
Packaging needs to be designed for reverse logistics, and the first step is to make the box strong enough for a back and forth journey. A better customer experience can be offered when shoppers don’t need to spend time and money acquiring a new cardboard box, for example, to replace a damaged one or use lots of packing tape.
Besides, it’s in the financial interest of online retailers to ensure shipping boxes are strong enough to be used a second time. If goods return to the warehouse damage free, they can be sold to another customer.
This “retail-fit” packaging should enable opening without destroying the box. Ideally, online packaging should be re-sealable in an easy and tamper-proof manner for three clear reasons:
- To avoid use of excess sealing tape, staples or other means that will likely cause the box to be damaged upon opening;
- To enable a theft-free, return logistics supply chain;
- To make the return handling at the online site easier and faster.
Watch this video and join Fred on his journey as he buys online and returns his package.
Blog Categories
Blog Categories
Archive
-
2024
- January (1)
- March (1)
- April (1)
- May (2)
- June (2)
-
July (5)
- Emerging Trends in Commercial Roofing and the Pivotal Role of Adhesives
- How Adhesives Advance Eco-Friendly Food Packaging
- How to Build the Beauty Brand of Your Dreams
- Sustainability Terminologies: A Journey Into the Words that Define Environmental Impact
- The Power of Silicone Adhesives and Sealants in Solar Panel Applications
- August (4)
- September (4)
- October (1)
- 2023
-
2022
- February (4)
- March (3)
- April (1)
- May (2)
- June (5)
-
August (6)
- Beverage Labeling Market In Africa: A Huge Potenial
- H.B. Fuller’s Glue House: Scavenger Hunt
- Increasing Global Aging Population: Impacts and Challenges
- Innovations and Key Challenges in Sustainable Disposable Absorbent Hygiene Products
- Supporting Racial Equity in Our Community
- Top 5 Reasons to Invest in H.B. Fuller
- September (4)
- November (2)
- December (2)
-
2021
- January (3)
-
February (7)
- Celebrating Exceptional Service During COVID-19 Complications
- Cyanoacrylates: What They Are and What They Do
- Innovative two-shot bookbinding adhesive
- Make a Difference 2020
- Problem Solving: Paper straws in drinking beverages
- Stronger straws
- Substances of Interest in Disposable Absorbent Hygiene Products
- March (4)
- April (4)
- May (4)
- June (5)
- July (2)
- August (5)
- September (2)
- October (1)
- November (3)
- December (2)
-
2020
- January (4)
- February (2)
- March (3)
- April (4)
- May (3)
-
June (7)
- Community Support in the Era of Coronavirus
- Employee Creates Face Shields with 3D Printer
- Improved Packaging Integrity and Greater Customer Satisfaction
- Liquid-Resistant Paper Straws
- What is a Sealant
- What Is the Future of Commercial Disinfectants
- Winning over consumers with e-commerce packaging solutions
-
July (6)
- Employees Take Action to be Part of Healing and Growth
- Gain a competitive advantage with packaging adhesive solutions
- HB Fuller Company Foundations Commitment to Communities
- Packaging Solutions for the South African Agriculture Market
- Supporting Organizations That Provide STEM Education for Youth
- Where Does Sustainability Stand Amid COVID-19
- August (3)
- September (2)
- October (4)
- November (2)
- December (4)